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G-CEM helps companies create effective customer experience. Our patent-pending methodologies combine the art and science of Customer Experience Management (CEM) in experience innovation and assessment. G-CEM runs the world-leading CEM certification program in London, Amsterdam, Dubai, Shanghai, Hong Kong, Singapore, Sydney and San Francisco with clients from 37 countries in five continents. www.G-CEM.org is the only bilingual CEM portal in the world, serving 117,000 business executives with exclusive CEM white papers, research reports and articles contributed by our 15 International Partners. |
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| Customer Experience Management (CEM) Methodologies |
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The Branded CEM Method deploys time-tested theories and uncommon principles in a structured approach for experience design and innovation. The X-VOC Research Method evaluates touch-points' effectiveness in deriving positive emotions and brand differentiation. The Purchase Experience Assessment And Optimization Method improves sales performance by identifying the critical moments during a buying process. The three U.S. patent-pending methodologies synergize one another in Service, Marketing and Sales to create an effective experience to your target customers. Our CEM Services include:
• Workshop: Learn Methodologies and Build Process
Model
• Assessment: Evaluate Touch-Points and Identify MOT
• Innovation: Design Effective and Branded Experience
For details, please visit: http://experience.g-cem.org. |
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| CEM Professional Certificate Program |
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The program is designed and co-delivered by 15 G-CEM International Partners from North America, Europe and Asia. Endorsed by 9 leading authorities from different continents, the program has proven success for its international track record, rich content and the complementary expertise offered by different trainers.
For details, please visit: http://cemcertification.g-cem.org |
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| Customer Experience Awards Program |
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Since the launch in 2002, the annual awards program is acknowledged as an excellent platform to provide recognition, sharing and learning opportunities for industry practitioners of different disciplines, industries and countries. The judging panel comprises global renowned CEM experts.
For details, please visit: http://awards.g-cem.org |
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Shanghai |
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19A, No.1 Plaza, No. 800 Nanjing (E) Road, Shanghai 200001
PRC
Tel: +86 21 6132 9932
Fax: +86 21 6132 9934
E-mail: info@g-cem.org |
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Hong Kong |
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Unit 1503, Island Beverley,
No.1 Great George Street,
Causeway Bay,
Hong Kong
Tel: +852 2213 7388
Fax: +852 3077 6111
E-mail: info@g-cem.org |
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