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Shenzhen Hi-tech Community
 
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Founded in January 2000 by Bob Thompson, CRMGuru.com has grown rapidly to become the world's largest CRM community. Its mission is to help business managers understand CRM and put it to practical use. CRMGuru.com covers CRM strategies, solutions, and best practices by publishing email newsletters and feature articles with original CRM content; moderating an email-based CRM discussion group; conducting quarterly webcasts featuring industry experts, and offering a free "guru" Q&A service. The site serves about 100,000 visitors per month and distributes opt-in email newsletters to over 175,000 active members. Approximately 10,000 members are resident in China. For more information, please visitwww.crmguru.com
CRM is not just about software. At GreaterChinaCRM, we believe the keys to CRM success are "Strategy, People, Process, Technology and the Customer".

Founded in 2001, GreaterChinaCRM preaches "CRM Success Beyond Software" via GCCRM Portal, Consulting Associates, Research Institute and The 3C Method. Our mission is to improve the success rate of CRM implementations in Greater China.

GCCRM.com is the only bilingual CRM portal in the world and the No. 1 CRM portal in China with 60,000+ members from over 80 countries . GCCRM Consulting Associates are formed by 14 international vendor-neutral CRM elites, we provide world class CRM training and consulting services to the enterprises in China. In GCCRM Research Institute, we render leading and independent researches and studies on CRM in China, including "Best CRM Practice in China", "CRMBodyCheck " and "China CRM Solution Guide". 3C Method is a CRM method jointly developed by Customer Marketing Institute (Netherlands-based) and GreaterChinaCRM tailors for the Greater China market.
 
Premier Sponsors:
 
Siebel Systems, Inc. is a leading provider of eBusiness applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customers worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 28 countries.

Siebel Systems competes in a rapidly growing and highly under-penetrated market. Worldwide, organizations spent nearly $25 billion on CRM software in 2002 according to Gartner-a figure expected to grow at a double-digit compound annual rate over the next several years. Of that total, only $3.7 billion, or about 15%, was spent on packaged CRM applications. The remainder went to build custom solutions. As the shift from custom to packaged applications continues to accelerate, Siebel Systems' domain and industry expertise, technology leadership, and proven customer success place the company in a unique position to capitalize on the enormous CRM opportunity.
 
Simply put, salesforce.com is the worldwide leader in on-demand customer relationship management (CRM) solutions. The fact of the matter is that more companies trust their vital customer and sales data to salesforce.com than any other CRM company in the world.

Why? Perhaps it's because we deliver integrated and scalable enterprise applications for companies of all sizes. Or maybe it's because salesforce.com is a utility-like service with nothing to install and minimal training required and can be up and running in days--not the months or years required by traditional client-server CRM software. Or it could be the unprecedented speed with which our customers are able to begin using and benefiting from their CRM investments. And, it probably has more than a little to do with our overall company focus on success--for our customers and ourselves.

For a whole host of reasons, more than 120,000 people at 8,400 companies worldwide depend on salesforce.com to manage their sales, marketing, and customer service and support operations. Companies like AOL Time Warner, Autodesk, Avis, Cigna, Daiwa Securities, Dow Jones Newswires, First Union National Bank, Fujitsu, Nokia, Siemens PT&D, Textron Fastening Systems, and USA Today. And our customer list grows every day.
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Founded in 1972, SAP is the recognized leader in providing collaborative business solutions for all types of industries and for every major market.

Headquartered in Walldorf, Germany, SAP is the world's largest inter-enterprise software company, and the world's third-largest independent software supplier overall. SAP employs over 28,900 people in more than 50 countries. Our professionals are dedicated to providing high-level customer support and services.

Experience, Knowledge, and Technology for Maximizing Business

SAP has leveraged our extensive experience to deliver mySAP Business Suite, the definitive family of business solutions for today's economy. mySAP Business Suite allows employees, customers, and business partners to work together successfully -- anywhere, anytime. mySAP Business Suite is open and flexible, supporting databases, applications, operating systems, and hardware from almost every major vendor.

By deploying the best technology, services, and development resources, SAP has delivered a business platform that unlocks valuable information resources, improves supply chain efficiencies, and builds strong customer relationships. And through SAP Corporate Research, we introduce new ideas for future solutions.

SAP is listed on several exchanges, including the Frankfurt Stock Exchange and the New York Stock Exchange, under the symbol "SAP."
 
 
Founded in 1997, 800 TeleServices is a leading provider of outsourcing customer contact services and Customer Relationship Management (CRM) solutions to multinationals and industrial leaders.We provide our clients with a full range of customer services through multiple communications channels to help clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships. We were the first company who provided round-the-clock teleservices in Hong Kong and the first company who supported services in the Greater China region. Right now, we already expanded our operations to key major areas in the Asia Pacific region including Shanghai, Singapore, Taiwan and Dalian. Our experiences in the call center operations including regional customer service hotline, both inbound and outbound sales transactions, escalation and timely response to customer enquiry. Our call center currently support seven languages including Cantonese, Mandarin, Minanese, English, Japanese, German and French.. Through providing first class contact center solutions, we have accomplished over 400 projects over a broad spectrum of industries.

The essence of our solution is to provide personalized one-stop customer service with the support of state-of-the-art technology via multiple contact channels including voice, fax and internet. Each of our Customer Relations Officers (CROs) is armed with proven track records and selected through the strictest quality assurance criteria. Managing by a team of industry renowned leaders and executed by a group of professional Customer Relations Officers, we provide the best combination of people, process and technology in assisting our clients to approach their business success.

Through our affiliate business partners in Tokyo and United States, 800 TeleServices further provide service in Japan and United States.

 

Global Sources Chief Executive China is the leading management magazine in China published by Global Sources (Nasdaq: GSOL), a trade and business magazine publisher with more than 33 years of experience in its field.

With the mission, excellent management practices for China's business leaders, Chief Executive China has successfully introduced and integrated advanced management ideas to China's business professionals since 1992. In a fresh and down-to-earth style, Chief Executive China presents practical, world-class management content that managers can implement effectively in the context of the China's business environment. This information helps China's business decision-makers improve upon their management knowledge and competitive strategies to succeed in today's global marketplace.

Chief Executive China is published monthly in simplified Chinese. Approximately 50% of the content is selected and edited from the latest and most authoritative foreign business/ management publications, 40% created by an experienced editorial team based in China on management experiences from leading Chinese business and 10% extracted from Chief Executive China Online
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Verified by BPA International's audit report in December 2003, Chief Executive China boasts a readership of about 136,200 subscribers, 69% of whom are senior managers. In terms of audited circulation, influence.