Extremely good, brainstorming of different thoughts, bringing new ideas and actions to CRM, which was not well-defined before....... I will continue to participate because I can acquire the latest ideas.

-- Shi Pei, Customer Manager , Bertelsmann Arvato Service

More application of CRM in real life, not too much technology, as IT is only an enabler. To treat customer better need more application, it should be a marketing mix. More industries, different kind of indus-try, application of CRM… Yeah, will attend in year 2005

--Jin Lei， L’Oreal China

Good job. Good luck on all your future conference. And we’ll attend the 2005 CRM Forum.

-- Sean Wang, Project Manager, Garston Consultant

All speakers are great. All contexts are good.

-- Kenny Tsui, Consultant of Business Process Reengineering

I will attend the next Forum. I found it is a new topic & technology to discuss & address in future.

Jimmy Wong, AVP – customer service, Hua Yang Printing

Very well organized. Great speakers & topics…

--- Jason Krauss, President, Garston Consultants

It provides the latest trends and solution.

-- Vicky Yao, Information Manager, Mars Co.,

Overall feeling is very good. I have heard the voices from CRM fron-tiers. I do hope the forum keep paying attention on the China as well as worldwide CRM development and trends.

-- Xia Jinghua, Expert consultant of AMT Enterprise Resources Management Research Institute

The lecture of each and every expert are splendid and I do gain a lot.

-- Chen Rong, High-end Training Chief of China Science-Tech University (Shanghai Training Institute)

The content and organization of the forum all are very good. I would like to extend my appreciation to the organizer, GreaterChina-CRM and fellow honored guests! I will attend the next forum and ex-change ideas with more experts and professionals.

-- Zhou Lizhi, CRM Special Service of China Pacific Financial Insurance Holding Company

Professional, workable, effectiveness. More new topics (ideas) anti-cipated.

——He Hong Dong，Manager, Foshan Huafeng Texitile Co., Ltd

The forum standard is high, with both in-depth thories and practical implementation experiences. I will attend again to understand the development of CRM as well as exchanging ideas with industry prac-titioners.

-- Ren Xia, Chairman of the board/President of Sichuan LanGuang Industry Group

There are case studies and a lot of implementation experiences to share. I learnt a lot and that are extremely useful to my company.

-- Dai Xiwang, Departmental Vice General Manager of Sichuan LanGuang Industry Group

Compared to the award presentation of last year, this year has a big leap in terms of scale, participants, as well as speakers.

-- Leslie Lee, Motorola

 Impressive Forum! Extremely successful!

-- Lixiang, Vice-President of Sichuan LanGuang Industry Group

A Forum with extreme success. It creates positive forces for the development and implementation of CRM practices in China.

-- Yang Shengchao, Wyeth

This conference has provided a platform for ideas exchange and mutual learning. Some of the speeches do provide great insights..... A very good learning opportunity. I will participate again.

-- Xu Jing, Sale Department Manager of Shanghai Alinksoftware Co., Ltd

The content of the speeches are rich and with variety, especially for the case study sessions. It allows us to understand real CRM implementation comprehensively.

-- Fang Fei, Market Department Manager of Shanghai SenPu Industry Limited Company

This forum is very exciting and useful. It is a good opportunity to learn and share experience and information with expertise.

--Yongshen Guo, The University of Glasgow

More ideal, thorough and in depth analysis of CRM. It provides the-ories as well as practical implementation experience.

-- Guan Zheng, Consultant of AMT

Every expert and guru speaker gets their characterics, reflecting the current CRM industry’s hot issues and trends. “CRM is not software” is the manifest of CRM essence. The forum has defined CRM from a third party angle, it’s great! The customers of CRM, suppliers and third party organizations participated the forum together and formed a new scope for 2005 forum. China CRM Forum is the No.1 meeting in China CRM market.

-- Xu Xi, CRM Market Manager of GrapeCity

For those who get a deep understanding of CRM, the content should be all fine. As for those medium and small companies and enterprises who are exploring CRM, the Forum provides a lot of new ideas and insights which are critical for their future development and moving towards a mature stage. I will participate in 2005 Forum because they provide a lot of new concepts and viewpoints. I believe, as CRM gaining higer popularity in the market, the Forum will be even better and more useful......

-- Xing Bing, Project Manager of Top Glory International Holdings Ltd. (Beijing)