GreaterChinaCRM
CRM is not just about software. At GreaterChinaCRM, we believe the keys to CRM success are "Strategy, People, Process, Technology and the Customer".
Founded in 2001, GreaterChinaCRM preaches "CRM Success Beyond Software" via GCCRM Portal, Consulting Associates, Research Institute and The 3C Method. Our mission is to improve the success rate of CRM implementations in Greater China.
GCCRM.com is the only bilingual CRM portal in the world and the No. 1 CRM portal in China with 60,000+ members from over 80 countries . GCCRM Consulting Associates are formed by 14 international vendor-neutral CRM elites, we provide world class CRM training and consulting services to the enterprises in China. In GCCRM Research Institute, we render leading and independent researches and studies on CRM in China, including "Best CRM Practice in China", "CRMBodyCheck " and "China CRM Solution Guide". 3C Method is a CRM method jointly developed by Customer Marketing Institute (Netherlands-based) and GreaterChinaCRM tailors for the Greater China market.
CRMGuru.com
Founded in January 2000 by Bob Thompson, CRMGuru.com has grown rapidly to become the world's largest CRM community. Its mission is to help marketing, sales and service executives succeed with Customer Relationship Management (CRM), through high-quality and unbiased articles, discussions, newsletters and online events; interactions with CRMGuru panelists; insightful industry benchmark reports; and an annual thought-leader Summit . CRMGuru.com serves over 100,000 visitors per month and distributes opt-in email newsletters to 200,000 active members worldwide. For more information, please visit www.crmguru.com .
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Founded in 1972, SAP is the recognized leader in providing collaborative business solutions for all types of industries and for every major market.
Headquartered in Walldorf, Germany, SAP is the world's largest inter-enterprise software company, and the world's third-largest independent software supplier overall. SAP employs over 28,900 people in more than 50 countries. Our professionals are dedicated to providing high-level customer support and services.
Experience, Knowledge, and Technology for Maximizing Business
SAP has leveraged our extensive experience to deliver mySAP Business Suite, the definitive family of business solutions for today's economy. mySAP Business Suite allows employees, customers, and business partners to work together successfully -- anywhere, anytime. mySAP Business Suite is open and flexible, supporting databases, applications, operating systems, and hardware from almost every major vendor.
By deploying the best technology, services, and development resources, SAP has delivered a business platform that unlocks valuable information resources, improves supply chain efficiencies, and builds strong customer relationships. And through SAP Corporate Research, we introduce new ideas for future solutions.
SAP is listed on several exchanges, including the Frankfurt Stock Exchange and the New York Stock Exchange, under the symbol "SAP."
Grey Global Group is one of the largest communications group in the world £¬ offering a synchronized marketing services. In 1992, Grey established Grey Worldwide in China , and in 2001, Grey established Grey Relationship Marketing (GRM), which integrates traditional mass communications with one-to-one targeted marketing. GRM expertise and business cover CRM consulting, marketing program design and execution, interactive, platform development and maintenance, analytics and data mining etc. These business expertise and industry-oriented CRM solutions greatly benefit our clients. More than 150 staff located in Beijing, Shanghai and Hong Kong are now working for a dozen of heavyweight clients in Automotive, Tobacco and Beverage, Pharmaceutical, Cosmetics and Skin Care, and IT industry.
Salesforce .com is the market and technology leader in on-demand customer relationship management (CRM). Through its award-winning salesforce.com family of products including Salesforce .com ( http://www.salesforce.com ) and Supportforce.com ( http://www.supportforce.com ), the company provides a comprehensive suite of CRM applications to help enterprises of all sizes, industries and geographies meet the complex challenge of sharing and managing info rmation on-demand. Salesforce .com and Supportforce.com are built on the sforce client/service integration platform and include the Customforce.com tool for complete on-demand customization. Sforce ( http://www.sforce.com ) and Customforce.com ( http://www.customforce.com ) allow customers and independent software vendors to customize and integrate salesforce.com's products, as well as build their own on-demand enterprise applications. As of December 31, 2004, salesforce.com manages customer info rmation for approximately 13,300 customers and approximately 214,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Automatic Data Processing (ADP), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust Banks. Salesforce .com has headquarters in San Francisco , with offices in Europe and Asia , and trades on the New York Stock Exchange under the ticker symbol "CRM". For more info rmation please visit http://www.salesforce.com .
Founded in 1997, 800 TeleServices is a leading provider of outsourcing customer contact services and Customer Relationship Management (CRM) solutions to multinationals and industrial leaders.We provide our clients with a full range of customer services through multiple communications channels to help clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships. We were the first company who provided round-the-clock teleservices in Hong Kong and the first company who supported services in the Greater China region. Right now, we already expanded our operations to key major areas in the Asia Pacific region including Shanghai, Singapore, Taiwan and Dalian. Our experiences in the call center operations including regional customer service hotline, both inbound and outbound sales transactions, escalation and timely response to customer enquiry. Our call center currently support seven languages including Cantonese, Mandarin, Minanese, English, Japanese, German and French.. Through providing first class contact center solutions, we have accomplished over 400 projects over a broad spectrum of industries.
The essence of our solution is to provide personalized one-stop customer service with the support of state-of-the-art technology via multiple contact channels including voice, fax and internet. Each of our Customer Relations Officers (CROs) is armed with proven track records and selected through the strictest quality assurance criteria. Managing by a team of industry renowned leaders and executed by a group of professional Customer Relations Officers, we provide the best combination of people, process and technology in assisting our clients to approach their business success.
Through our affiliate business partners in Tokyo and United States, 800 TeleServices further provide service in Japan and United States.
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including more than 90 percent of the FORTUNE 500. Focused on business large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony software applications, systems and services.
Driving the convergence of voice and data communications with business applications ?C and distinguished by comprehensive worldwide services ?C Avaya helps customers leverage existing and new networks to achieve superior business results.
Avaya Global Services has more than 7,000 services experts worldwide, supported by accredited Business Partners, 24 network operations centers, 13 technical support centers and unique patented design and management tools.
We have approximately 500,000 service maintenance contracts worldwide.
SmartClub is a coalition loyalty program, operated in partnership with China 's Public Transportation Card companies, McDonalds, First Data Corporation, Sony Music, Allianz Insurance, eLong Travel, Chow Tai Fok, and Quest Sports. These partners outsource management of their retail loyalty and CRM programs to SmartClub and get a ready-to-go points/rewards system with advanced data-profiling and direct marketing capabilities.
SmartClub integrates with public transportation smartcards, bank cards and retailers' own VIP cards to track purchases. With a sophisticated data query and campaign management engine, SmartClub's partners can search the member database and get a clear and reliable picture of who their consumers are and what, where and when they buy. Partners can also design targeted email, SMS or direct mail campaigns to their consumers and track results, from campaign launch to impact on sales, all in real time!
SmartClub is also partnering with e-commerce and content sites to allow their members to earn SmartPoints, hence enabling its members to earn points BOTH online AND offline. Members can use their points to redeem for physical rewards like MP3 players, mobile phones, shopping coupons and movie tickets. They can also use their points for online dating services, games and mobile downloads. SmartClub also manages own branded/private label loyalty programs for major brands and retailers.
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Premier Media:
Global Sources Chief Executive China is the leading management magazine in China published by Global Sources (Nasdaq: GSOL), a trade and business magazine publisher with more than 33 years of experience in its field.
With the mission, excellent management practices for China's business leaders, Chief Executive China has successfully introduced and integrated advanced management ideas to China's business professionals since 1992. In a fresh and down-to-earth style, Chief Executive China presents practical, world-class management content that managers can implement effectively in the context of the China's business environment. This information helps China's business decision-makers improve upon their management knowledge and competitive strategies to succeed in today's global marketplace.
Chief Executive China is published monthly in simplified Chinese. Approximately 50% of the content is selected and edited from the latest and most authoritative foreign business/ management publications, 40% created by an experienced editorial team based in China on management experiences from leading Chinese business and 10% extracted from Chief Executive China Online.
Verified by BPA International's audit report in December 2003, Chief Executive China boasts a readership of about 136,200 subscribers, 69% of whom are senior managers. In terms of audited circulation, influence.
Premier Support:
The Global Entrepreneur was launched in July, 1993, committed to drive Chinese business international. Embracing the trend of internationalization, the Magazine has been the only biz magazine focused on MNCs in China, being noted for the highest coverage on global business leaders amongst local magazines. The magazine also cares about competent local firms with international ambitions, exerting its efforts to build up a boundless community for all business elites interested in China.
After 11 years hard work, the magazine has been praised to be the pioneer of biz magazines due to its international perspectives, independent comments, human narrative, anti-ultranationalism, anti-parrotism, anti-numericism.
The readers range from senior executives of local and multinational companies, to the government officials and to the people from the third parties. They share the same characteristic of "4C"-- Cross-cultural, Chief, Competent and Connoisseur. Compared with the counterparts, the relatively larger part of readers come from MNCs.
The Magazine is now headquartered in Beijing, having Shanghai Division.
In Shanghai (east China), Global Views is one of the best financial and management magazines to provide latest global news, to focus on market economy and to be the best friends of Chinese entrepreneurs, especially the local ones. It makes up with columns such as Covering Story, Special Scheme, People, Focus, Observer, Industry Trend, Management, Entertainment, etc.
Being one of the top annual forums, host by Global Views, Global Chinese Business Leaders Summit has become a wonderful platform for communications among all the Chinese enterprisers in the last two years. Another survey of Global Views and China Europe International Business School (CEIB), the Top 100 Chinese Companies has successfully turned people¡¯s views as well as set excellent models and environment for local corporations that are most stipulated through the investigation.
Global Views will keep on holding the spirit of ¡°Vision, Inspiring, Professional¡± to grow with all Chinese Enterprises.
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