Paul Greenberg
Executive VP
CRMA
United States

Paul Greenberg

Paul Greenberg is the Executive Vice President of CRM Association, author of CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time (McGraw-Hill, 2002), and President of The 56 Group, an enterprise applications consulting firm, focused on CRM services including go-to-market strategies for vendors and integrators, implementation strategies, and vendor selection. His best-selling book reveals winning strategies for leveraging the latest technologies to acquire and retain customers.

Sampson Lee
Founder
GreaterChinaCRM
China

Sampson Lee

Sampson Lee is the co-founder of the 3C Method and the founder of CRMBodyCheck. He conducts CRM trainings and performs CRMBodyCheck for the enterprises in the Greater China region, and lectures for various universities and educational institutions. Mr. Lee is also the founder and president of GreaterChinaCRM - preaches the belief " CRM Success Beyond Software" via training, research, method and portal.

Paul K. Ward
Vice President for Sponsorship
CRMA
United States

Paul K. Ward

Paul K. Ward Build a network of relationships with partners and competitors to leverage customer and business intelligence. Paul K. Ward, a CRM metrics guru and strategy consultant, will outline current practices how for-profit companies can build competitive advantage using the resources and value proposition of non-profit organizations.

Mr. Ward is a member of the American Society of Association Executives, serving as a member of the International Section Council which influences and creates non-profit globalization initiatives. He writes regularly for ASAE's Global Link magazine as well as for The Canadian Association on topics ranging from risk management to customer value analysis. He is pursuing his MBA through the TRIUM global executive MBA program, a global alliance offered by NYU-Stern, HEC School of Management-Paris and the London School of Economics and Political Science (LSE).

Mr. Ward is currently serving as the Vice President for Sponsorship at the Customer Relationship Management Association, a national non-profit organization based in Atlanta, Georgia in the United States. He lives and works in Washington DC.

Naras Eechambadi
CEO
Quaero Corp.
United States

Naras Eechambadi

is the Founder and CEO of Quaero Corporation. Quaero helps marketing organizations grow market share and accelerate revenue performance by leveraging a unique combination of innovative ideas, best practices and proven technologies. Quaero serves leading companies in financial services, publishing, pharmaceuticals, travel and leisure, high technology and retail, providing consulting solutions for CRM initiatives, marketing automation and marketing effectiveness, turnkey and outsourcing services. Before starting Quaero, Naras built the Knowledge Based Marketing division at First Union Corporation.

Scott Rogers
Director
David's Bridal
United States

Scott Rogers

is Director of Strategic Planning for David’s Bridal, a division of the MAY Department Stores Company and the largest retailer of Bridal and special occasion apparel in the United States. With twenty-five years experience in retailing for some of the largest retail chains in the U.S. in their respective categories (Fotomat, Payless Shoes, Kay-Bee Toys, Western Auto and David’s Bridal), Scott has spent the past fifteen years in the planning, implementation and operation of CRM activities, working cross-functionally with IT, marketing, merchandising, and operations to improve the business and its relationships with customers.
Scott has spoken at numerous CRM Conferences in the U.S., latest being the Fred Newell CRM Conference in Chicago in June 2004, and writes a regular monthly column on CRM subjects in the company newsletter.

Junkyo Fujieda
President
CRM Association Japan
Japan

Junkyo Fujieda

finished his Policy Studies in Chuo University in 1997. He is now the President of Customer Relationship Management Association, Japan, President of ReGIS Inc., Chairman of The Open Group, Japan operation, Special Invited Professor, Shinshu University, Graduate School of Economic & Social Policy Science, Lecturer, KyotoUniversity, Center for Academic Information and Multimedia Studies.
He worked in IBM 23 years starting as Systems Engineer, then, SE Manager, Sales manager, Branch manager, Industry sales Director, Industry Marketing, Systems Marketing, Product marketing and director of IBM Japan Marketing.

Then, joined CSK and SEGA as board member and had the responsibilities of Marketing, Sales, New Business development, joint ventures, M&A as Senior Vice president all the time reporting to the famous entrepreneur, owner of the CSK and Sega for 12 years and managed 15 board membership of the affiliated company at the peak time including President of CSK INTERNATIONAL, Vice chairman of Micrognosys,CEO of Japan Wavefront, CEO of CSI, an IBM Joint Venture co. etc . In 1995,Elected to Secretary General of Junior Summit '95 .

In 1996, He founded "Research Environment of Global Information Society"(ReGIS Inc.), a Global Consulting Company. He wrote many books like "Project Management", "Large Scale Information Processing System Environment ", "Systems Theory", "Recommendation report of Junior Summit'95 to G7 SUMMIT and Industry Round Table on Global Information Society"(Edit), 30 minutes Video broadcasted on Perfect TV on GIS FORUM and ReGIS Inc., most recently, "The Customer Marketing Method)"- J.Curry (Translation supervised) and "Open System and Information Security" (Author & Translation).

Rafael Rodriguez
Founder
Focused Management
Colombia

Rafael Rodriguez

Rafael is a business and a technology executive with extensive experience in leading people, project teams and businesses. He began his consulting career after 25 years of work in the Media, Telecommunications, Commercial, International and Public sectors where he held important managerial and technical positions. Rafael combines his management expertise with a deep knowledge and understanding of technology derived from his leadership roles in implementing SAP, JD Edwards, Oracle Financials, Sales Logix and many other solutions.

He graduated as Electrical Engineer, received a Master's Degree in Engineering Administration from George Washington University and has several specializations in finance, marketing, project management and e-commerce. He has a proven record as a specialist in various managerial disciplines: CRM, Balanced Scorecard, Process Modeling and Activity Based Costing, which he integrates into a framework called Performance Architecture.

Candice Ng-Chee
Managing Partner
MetaCore Asia
Singapore

Candice Ng-Chee

A Consultant and Marketer by profession, Candice founded MetaCore Asia with a team of like-minded professionals dedicated to building best-in-class customer-based marketing strategies for companies in Asia. She has had intensive hands-on experience in conceptualizing, integrating and managing initiatives from Database & Direct Marketing and Integrated Marketing Communications, to Loyalty Marketing, Internet Marketing, Customer Relationship Marketing and Management. Passionate about the subject matter, she has built her domain expertise over the last 16 years and played instrumental roles in helping her corporate clients unlearn, relearn and practice true marketing that not only build sales, but also strengthen customer relationships.

Candice is a global advisor with the GreaterChinaCRM portal www.greaterchinacrm.org, the number one CRM portal in China with 70,000+ members from over 100 countries. She is an authorized provider and certified Principal Consultant-Trainer with Peppers and Rogers Asia www.1to1.com (a member of the Carlson Marketing Group www.carlson.com), who is renown for its thought leadership in 1to1 Marketing. She was also recently a principal consultant with GreyWorldwide?MarketData Solutions www.grey.com , another world?s leading communications group. In these dispositions, she carries leading roles in consulting to reputable clients from the Retail Financial Services, Healthcare, Retail, Hospitality, Services and Automobile verticals.

Throughout her career, Candice has served distinguished clients in the Asia Pacific region such as Amway, British Petroleum, Cerebos Pacific, Citibank N.A., Eastman Kodak, Great Eastern Life Assurance, Hotel Properties Limited, IBM, Koram Bank, Korean Exchange Bank Card Systems, Olivetti, United Overseas Bank Group, Visa International and Wyeth.

Henry Winter
CEO
Groove Street
United States

Henry Winter

is the Chief Executive Officer of Groove Street, China's leading technology marketing company. In 2002, in partnership with the Shanghai Public Transportation Card Company, Groove Street launched "SmartClub", a large-scale coalition loyalty and database marketing program. In 2003, Groove Street will bring SmartClub to Hong Kong and other cities in Greater China. Groove Street specializes in helping clients integrate mobile, smart card, internet, and retail technologies into their traditional marketing. Clients include Danone, Evian, Ford, Heineken, Johnson & Johnson, Nautica, Nike, and Warner Brothers. Groove Street and its clients have won multiple awards from Media Magazine and other industry associations. Prior to founding Groove Street in 1997, Mr. Winter was a management consultant with Booz-Allen & Hamilton in Hong Kong. He holds an MBA from the Wharton School, an MA from the Lauder Institute, and an MIA from Columbia University's School of International Affairs. Mr. Winter is fluent in Cantonese, French, and Mandarin, and is now learning Shanghainese.

Bruce Culbert
President
Cultech Executive Consulting
United States

Bruce Culbert

has been called an e-Commerce visionary by Forrester Research, described as a "charismatic leader" in Information Week, and was recognized by CRM Magazine as “One of the 20 Most Influential People in CRM for 2002”, recognizing the "best and the brightest the CRM Market has to offer". In 2004 he was again recognized by CRM Magazine as one of Industry Top Executives and was included in the ‘Who's Who' in CRM's May, 2004 issue. He regularly speaks at industry, customer and partner events and currently serves on the board of some of the U.S.' fastest growing companies. He has been featured and his articles and commentary regularly appear in the Industry's leading magazines and periodicals such as the Wall Street Journal, Supply Chain Management Review, Business to Business, VAR Magazine, CRM Magazine, the Atlanta Business Chronicle, Information Week and others. Today Mr. Culbert works with Venture Capital firms and their portfolio companies to produce customer driven strategies enabling market share growth and profitability.

Rosemary King
founding partner
Quaero Corp.
United States

Rosemary King

brings to client engagements more than 15 years of experience in the areas of direct marketing, customer contact management, and strategic planning. Ro guides Fortune 500 and Internet 100 firms in building databases of customer information, analyzing data to better understand and anticipate customer behavior, and implementing the tools and processes to conduct marketing campaigns that integrate direct mail, call center, e-commerce, and direct sales channels. Ro's clients include foremost firms in financial services, hospitality, retail, and pharmaceuticals where her most recent work focuses on customer data strategy, direct marketing process redesign, and e-marketing and direct mail project planning with ROI justification.

Ro was founding partner of Quaero, a systems integration and marketing consulting firm specializing in Customer Relationship Management after serving as a Senior Consultant at Tillinghast-Towers Perrin and Principal at Furash & Company. Previously, as Senior Vice President, Retail Marketing and Analysis at Signet Bank, she developed and implemented profitable customer acquisition and retention programs as well as led marketing teams, managed deposit portfolio growth, and oversaw branch sales. In financial services as well as in small businesses, she has been instrumental in evaluating processes and programs to create more efficient and innovative environments.

Ro earned her BA at Harvard and her MBA at the Darden School of Business at University of Virginia. She is a popular conference speaker on Customer Relationship Management, a regular contributor to iMarketing News, DM News and other industry publications and an adjunct professor at New York University where she has taught Fundamentals of CRM. She currently resides in Beijing, China.

Simon Kriss
CRM & Call Centre Expert, APCCN Australia

Simon Kriss

Simon has spent several years in the Customer Management consulting field, working for Cambridge Technology Partners (a global systems integrator). Previously Simon was the Chief Executive Officer for the Call Centre Management Association Asia Pacific (CCMA). He has a background in call centres of more than 10 years and has worked in call centres right across Australia and Asia. Prior to the CCMA, Simon was the Managing Director for his own call centre consulting firm based in Melbourne.

Simon has toured the world visiting call centres and has many examples of centres in Australia, New Zealand, Hong Kong, Singapore, Malaysia, Thailand, Indonesia, England, Scotland, Ireland and the USA.

Simon is a sought after speaker both domestically and Internationally, and is often asked to present at conferences such as the World Conference on Incoming Call Center Management.

Simon's specific areas of expertise are: Customer/Marketing Management Consulting; Customer Relationship Management software; Strategic Outsourcing.

Sidney Yuen
Chairman
HK Call Centre Association

Sidney Yuen

Sidney has over 20 years of experience in the areas of customer service, human resources, marketing and external and internal consulting. He is also the CEO of TeleCare. Prior to that, Sidney was practice head of change management at Andersen Business Consulting and Director of Quality and Customer Services at American Express. He had led numerous benchmarking projects and was responsible of driving some internal change projects during his previous careers.

Sidney was instrumental to setting up the HKMA Quality Award, HK Call Centre Association and the HK Management Consultancies Association. He is also a member of the Association of Internal Management Consultants (AIMC) in the US and a Fellow of the Institute of Personnel & Development in the UK.