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| 0900-0940 |
Case Study Presentation: Manulife-Sinochem |
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Characteristics of customer management in Insurance Industry
How PEOPLE enhances customer experience at Manulife-Sinochem
Problems faced and how to resolve
Return On Investment |
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Manulife-Sinochem |
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| 0940-1020 |
Case Study Presentation: New China Life |
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Characteristics of customer management in Insurance Industry
How STRATEGY enhances customer experience at New China Life
Problems faced and how to resolve
Return On Investment
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New China Life |
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| 1050-1130 |
Keynote Speech: 800 TeleServices |
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800 TeleServicesThe development & prospects of the service outsourcing industry
How an outsourcing vendor adopt CRM/eCRM system to help clients to improve their customer experiences
Case studies of top leading enterprises - from planning, implementation, execution to reviewing
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Susan Wang
Senior Manager Customer Relations
800 TeleServices |
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| 1130-1200 |
Q&A |
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Manulife-Sinochem |
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New China Life |
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Susan Wang
Senior Manager Customer Relations
800 TeleServices |
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| 1200-1330 |
Networking Luncheon |
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| 1330-1410 |
VACANT |
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Knowing what you want. (It is not simple, right?)
CRM Vendor Selection in China (including ASP, software and consulting Vendors,
understanding the tradeoff)
What the difference between CRM & ERP and what should I act differently
What I need to be cautious, if I'm a Sales Director Or I'm a CIO.
Other know-how from the trusted advisor
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| 1410-1450 |
Case Study Presentation: Bosera Funds |
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Characteristics of customer management in Finance Service Industry
How TECHNOLOGY enhances customer experience at Bosera Funds
Problems faced and how to resolve
Return On Investment
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Bosera Funds |
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| 1450-1510 |
Afternoon Coffee |
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| 1510-1550 |
Case Study Presentation: Ping An of China |
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Characteristics of customer management in Insurance Industry
How CONTACT CENTER enhances customer experience at Ping An Insurance
Problems faced and how to resolve
Return On Investment |
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Ping An of China |
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| 1550-1630 |
Q&A |
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Bosera Funds |
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Ping An of China |
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