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| Sampson Lee founded GCCRM in 2001 and co-founded The 3C Method (China Customer Care) in 2002. GCCRM is an independent CRM evaluation organization. Through evaluation, enhancement and benchmark with best practices, GCCRM helps to roadmap organizations’ CRM.
Sampson provides training and consulting to first tier multi-national companies and leading conglomerates in Greater China region including Lenovo Group, Kodak, FedEx, Bertelsmann Group, Wyeth, Siemens Mobile Communications. He speaks for many C-Level Forums and events on the topics of CRM Evaluation and Benchmarking and also Best CRM Practice in China. Sampson is the Visiting Lecturer of the HK University master degree program (customer relationship management module). |
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| Marco De Veglia has worked in marketing communications since 1990, both inside international advertising agencies and as a consultant on the integration of traditional and digital marketing. In 2001 he founded the CRM Group, group of affiliate professionals offering CRM consulting and services to Italian companies. |
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| Donna Fluss is Principal of DMG Consulting LLC, specializing in customer-focused business strategy, operations and technology for Global 2000 and emerging companies such as PeopleSoft, Nortel Networks, RealNetworks. With more than 20 years experience in CRM and contact centers, Ms. Fluss is a recognized leader and visionary in all areas of CRM and a highly sought after writer and speaker.
Ms. Fluss was a Vice President and Research Director in the CRM practice area at Gartner, where she consulted with more than 3000 clients and published more than 125 research reports. Ms. Fluss also held senior management positions at Chase Manhattan Bank. |
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| John Chisholm is Chairman and CEO of CustomerSat, the leading provider of real-time systems for measuring and automating actions based on customer satisfaction and loyalty. Prior to founding
CustomerSat in 1997, he founded and served as CEO of Decisive Technology, formerly the leading provider of desktop software for conducting online surveys (acquired by MessageMedia). John has nearly
three decades of experience in general management, marketing / research, and strategy, including positions at Hewlett Packard, Xerox, Pyramid Technology and Grid Systems. He holds a US patent in
Internet polling technology; bachelors and masters degrees in electrical engineering and computer science from MIT; and an MBA from Harvard Business School. He serves as chairman of the Stanford
Institute for the Quantitative Study of Society (SIQSS), sits on the market research council of the Association for Interactive Media (AIM) and on numerous advisory boards. |
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| Jim Sterne has spent more than 20 years selling and marketing technical products and produced the world's first "Marketing on the Internet" seminar series in 1994 and has since devoted all of his attention to the Internet as a marketing medium.Today, Sterne is an internationally known speaker on electronic marketing and customer interaction and a consultant to Fortune 500 companies and Internet entrepreneurs. Sterne focuses his twenty years in sales and marketing on measuring the value of a Web site as a medium for creating and strengthening customer relationships. |
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Mike Hodgson
CRM Business Development Director (AP)
Oracle( China) |
Vivian Choi
General Manager
Fujitsu PC China Division |
Dobbin Chan
Call Center General Manager
Ping An of China
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Henrik Lundsgaard
Managing Director
Domino |
Mier Ai (China)
COO
Bertelsmann |
David Lan
CS & Support Director
Fuji-Xerox (China) |
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Susan Wang
Senier Manager
800 TeleServices (China)
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Stephen Yang
CRM Director
Wyeth Nutrition (China) |
Lane Liu
CRM Senior Manager
SVW(China)
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David Xue
Information System Director
CEIBS (China) |
Henry Winter
CEO
SmartClub (China) |
Kevin Jiang
CRM Business Development
Director
SAP (China) |
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