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| 800 TeleServices Founded in 1997, is a leading provider of outsourcing customer contact services and Customer Relationship Management (CRM) solutions to multinationals and industrial leaders.We provide- 800 our clients with a full range of customer services through multiple communications channels to help clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships. We were the first company who provided round - the - clock teleservices in Hong Kong - 800 and the first company who supported services in the Greater China region. Right now, we already expanded our operations to key major areas in the Asia Pacific region including Shanghai, Singapore, Taiwan and Dalian. Our experiences in the call center operations including regional customer service hotline, both inbound and outbound sales transactions, escalation and timely response to customer enquiry. Our call center currently support seven languages including Cantonese, Mandarin, Minanese, English, Japanese, German and French- 800 . Through providing first class contact center solutions, we have accomplished over 400 projects over a broad spectrum of industries. The essence of our solution is to provide personalized one - stop customer service with the support of state - of - the - art technology via- 800 multiple contact channels including voice, fax and internet. Each of our Customer Relations Officers (CROs) is armed with proven track records and selected through the strictest quality assurance criteria. Managing by a team of industry renowned leaders and executed by a group of professional Customer Relations Officers, we provide the best combination of people, process and technology in assisting our clients to approach their business success. Through our affiliate business partners in Tokyo and United States, 800 TeleServices further provide service in Japan and United States. |
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Accentiv¡¯a subsidiary of Accor Services, is a relationship marketing specialist providing enterprises professional services to plan and manage Motivation & Loyalty programs. The goal is to provide companies with a solution that is tailor-made to meet their specific requirements. By identifying the desired behavior, Accentiv will design and manage customized solutions that strengthen the client¡¯s brand recognition, and establish closer and lasting relationships with its target customers, channel partners and employees and their market segment. Accentiv¡¯ has operations in 9 countries.
Accor Services, one of the core businesses of Accor Group, is a world leader in the field of Services for companies and public institutions. With 19 million daily users, Accor Services has presence in 36 countries in 5 continents. In 2004, Accor Services achieved an issued volume of 7,101 million euros and revenue of 507 million euros.
More information at http://www.accorservices.com |
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| SmartClub is a coalition loyalty program, operated in partnership with China 's Public Transportation Card companies, McDonalds, First Data Corporation, Sony Music, Allianz Insurance, eLong Travel, Chow Tai Fok, and Quest Sports - SmartClub . These partners outsource management of their retail loyalty and CRM programs to SmartClub and get a ready - to - go points / rewards - SmartClub system with advanced data - profiling and direct marketing - SmartClub capabilities. SmartClub integrates with public transportation smartcards, bank cards and retailers' own VIP cards to track purchases. With a sophisticated data query and campaign management engine, SmartClub's partners can search the member database and get a clear and reliable picture of who their consumers are and what, where and when they buy. Partners can also design targeted email, SMS or direct mail campaigns to their consumers and track results, from campaign launch to impact on sales, all in real time! SmartClub is also partnering with e - commerce and content sites to - SmartClub allow their members to earn SmartPoints, hence enabling its members to earn points BOTH online AND offline. Members can use their points to redeem for physical rewards like MP3 players, mobile phones, shopping coupons and movie tickets. They can also use their points for online dating services, games and mobile downloads. SmartClub also manages own branded/private label loyalty programs for major brands and retailers. |
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Harvard Business Review (Chinese edition) is the world's leading management magazine and the flagship publication of Harvard Business School.Over the 80 years - HBR since its first issue in 1922, HBR has - HBR been dedicated to creating and spreading breakthrough ideas and best practices of business thinkers and leaders around the world.HBR has stood - HBR out from the crowd as the best source of new ideas for those who are creating,leading and - HBR transforming business. As The Economist says,"HBR single - handedly sets the agenda for business in the world today."The Chinese edition of HBR is published monthly in China with exclusive authorization from Harvard Business School Publishing. The Chinese edition is almost in synchrony with its English edition together with substantial coverage of local contents - ideas and concepts that are directly related to management issues in China. As the most cutting - edge and insightful management magazine in China, HBR Chinese edition is committed to delivering newest and most powerful ideas to Chinese business leaders and helping them to sustain their competitive edge in the market place.
More information at http://www.hbrchina.com |
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Manager is the pioneering Chinese - language management publication in the People¡¯s - Manager . Over more than a decade of development, we have grown into China¡¯s most influential monthly - Manager covering global trends in management practice and business strategy. Manager possesses a monthly readership of 191£¬556 by BPA - Manager and is circulated in mainland China, Hong Kong, Macao and Singapore. Together with China's business leaders, Manager is keenly concerned with the challenges and opportunities that come hand - in - hand with globalization - Manager and entry into the World Trade Organization. The China - based manager faces - Manager a business environment which is more unpredictable than ever before. Competition and cooperation, liberalization and protectionism, innovation and tradition, confrontation and harmony _ all these seeming contradictions co - exist in - Manager every instant of business life in China today. Our wisdom, courage and patience are being challenged, and Manager is here to offer management tools, business strategies and inspiration - Manager .
More information at http://www.sino - manager.com |
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