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Visit us at www.gccrm.com | Email Oct 12, 2005 Tell Us Your Story This issue's Theme of the Month - "SME" reminds me there's a lot to cover for small-to-medium enterprises. We also welcome cases from different parts of the world, not just from North America and Mainland China. We'd like to hear more different voices across the globe, no matter you're from developed or developing countries, no matter you've 10 staff or 1,000 staff in your organization, no matter you're enterprises, consultants or vendors - tell us your stories on customer relationship management, they could be success or failure lessons. Write to me and we'd make your case bilingual and share with our 71,300 members over 100 countries! Vendor Partnership Program for CRM vendors in China In business world, when appropriate partners join forces, synergies could be huge. Likewise in CRM, if relevant partners could join hands and complement each others, benefits are not only to a single vendor or partner but also for clients and every player in the loop. If you are a CRM vendor in China, no matter you're from software, hardware, SI, call center or consulting, we are inviting you to join our Vendor Partnership Program now. Cheers, Sampson Lee President, GCCRM sampson.lee@gccrm.com Best CRM Practice Awards 2005 Finalists Released! After second phase voting from both public voters and professional ratings by Panel Judges, finalists in each awards category, namely Mainland China, Greater China and Asia Pacific have been concluded. All finalists will move to... full story Lessons Learned in the Diamond District CRM for SMEs On a recent trip to New York City, my husband and I visited a jeweler from whom we had purchased several pieces of jewelry in the past. While I am lucky enough to own rings and earrings from his shop, I am sure this jeweler has... full story 3rd Experiential Learning Seminar Nov 23, 2005 (Shanghai) The Call Center industry is getting hotter and hotter these days. Aiming to helping enterprises to streamline process, increase benefits and uplift competitiveness, call center application is widely adopted and gaining significance... full story Who Will Be the SME's Sweetheart? CRM and SME Now that CRM is working after a fashion for big enterprises, CRM vendors are paying more attention to small- and medium-sized enterprises (SMEs). Even though SME-focused CRM has been selling for six or seven years... full story 3C Foundation Program on Nov 22 (in Shanghai) Register before Oct 28 for early bird offer of RMB 1,780 The 3C Method is a structured Customer Management Method jointly developed by GCCRM, an independent CRM evaluation organization and The Customer Marketing International. The 3C Method is based on the backbones of... full story CRM is not reserved for MNCs SMEs Can Adopt CRM It is interesting to note that in a recent workshop delivery to a group of SMBs. I was cautioned "we don't want to hear about CRM technology because we do not have the kind of budget like the big boys..." Indeed, this is a very real constraint... full story GCCRM Vendor Partnership Program For Win-Win Cooperation GCCRM believes every party has a role to play in the CRM industry. Joining hands with appropriate partners and vendors will definitely bring greater success to the industry as a whole. We believe in complementing forces rather than... full story As easy as one, two, three! The Three "Best Practices" of Highly Successful CRM for SMB The other day I was asked by one of my customers to do a web conference on the fundamentals of successful CRM for SMB. Over the period of the last ten years I have written about and have given numerous talks and presentations... full story China Software Giants: Kingdee VS Ufida GCCRM Latest Research Report Noted for "South Kingdee while North Ufida" in China, two giants keep on battling with each other drastically, the figure above can be read as Scatter Diagram of 10 CRM Software Vendors, Product vs Brand Image. Firstly, Kingdee ranks... full story 3C Certified Training on Nov 29~30, 2005 (in Hongkong) Register before Nov 04 for early bird offer of HKD 5,380 (USD 675) An intensive, interactive two-day certified training program that will equip you with practical know-how, tips and tools to increase revenues and profits by improving Customer Relationship Management processes and programs... full story To Do or Not To Do! SME Outsourcing With the current volatile economic climate, many businesses are being forced to rethink their business models for better profit and productivity. Budget constraints affect many businesses, particularly SMEs. A boom in outsourcing... full story CRM Professional Certificate Program Register Before Nov. 30 to get 15% Early Bird Discount Brought to you by GCCRM and BPT Partners (US), the CRM Professional Certificate Program offers first-class training to senior CRM executives in the region. Three key locations including Shanghai, Hong Kong and Singapore... full story Who Ranks No.1 in China CRM Software Market? Latest Survey Report from GCCRM In order to listen to the pulse of the Chinese CRM market and uncover the macroscopic picture of how the market operates, GCCRM conducted the "China CRM Software Vendor Survey". Ten vendors were selected for evaluation... full story © 2001-2005 GCCRM. All rights reserved. See Privacy & Copyright Notice.