|
|
|
|
|
|
 |
| |
|
New Surveys on CRM Consulting & Contact Center Vendors in Greater China |
Starting from June, we will conduct new surveys on CRM consulting and contact center vendors in Greater China region, to evaluate their products/services and brand images in the eyes of customers and potential customers. Free feel to express your opinions and suggest relevant candidates (CRM consulting firms/Contact Centre Vendors) to survey@gccrm.com. We will finalize the candidate list soon. Full survey results will be published in GCCRM Evaluation Guide, with Paul Greenberg be the Chief Editor.
The current survey on major CRM vendors will be closed by May 31. Take the China CRM Vendor Survey now! As a token of appreciation, you can also get a free download of "Global CRM Trend 2005", a white paper exclusively offered by GreaterChinaCRM.
I was just back from London and met interesting gurus there. My next trip is to participate the CustomerThink Leadership Summit at Santa Cruz, California on June 14-15. To experience an event with "No sales pitches. No demos. Just the best CRM insight", and to meet with the winners of Customer-Centricity Leadership Awards including Singapore Airlines, Dell, FedEx, Tesco and Amazon.com. Enroll now and see you there!
Theme of the month is "Telecom & Mobile", we've exclusive articles contributed by David Rance, Tony Bruno, Gabrielle Chou... Enjoy reading!
Sampson Lee
President, GreaterChinaCRM
China No.1 CRM Community - 70,000 members from 100 countries
|
Don't Telecom Companies Realise That Repeated Price Offers Only Simulate More Churn? Apparently not...
A Real Case on How a Telecom Company Turn Himself into Customer Centricity |
|
Every analysis of customer churn shows the same result: 15% leave because of lower price, 15% because of better products and a staggering 70% leave because of poor service. So why don't telecom companies focus more on...
full story
|
 |
3C Method Public Training Program
May 26-27, 2005, Shanghai SPACE |
|
An intensive, interactive two-day certified training program that will equip you with practical know-how, tips and tools to increase revenues and profits by improving Customer Relationship Management processes and programs...
full story
|
|
Achieving Sustainable Competitive Advantage in the Telecom Industry
CRM Strategies for Telecom Industry |
|
China Unicom and China Netcom will merge into one entity (China Unicom's name will remain, China Netcom's name will not), and reshuffle some resources with China Telecom. The merger, in addition to the reallocation of resources...
full story
|
|
Another Year of Great Success! (1)
China CRM Forum 2005 |
|
The third year China CRM Forum and The Award Presentation of Best CRM Practice in China 2004, jointly launched by the authoritative CRM communities, GreaterChinaCRM and CRMGuru.com, was ...
full story
|
|
Creating Customer Simplicity in Telcos, Mobile Providers and ISPs
Optimizing Your Customer Contacts |
|
Customer relationship management, in most industries is something of a paradox. Do customers want to be 'managed'? Are they passionate about your communication? Do they wake up in the morning looking forward to...
full story
|
|
Another Year of Great Success! (2)
The Award Presentation Ceremony-Best CRM Practice In China 2004, March 30 |
|
|
Organized by GreaterChinaCRM, the award presentation ceremony of "Best CRM Practice In China 2004" has been held on March 30 at Shanghai International Convention Center. We have the honor to invite reputable guests from...
full story
|
|
CRM Implementation in CSAV Group
A Case Study on CRM |
|
Today, the shipping industry is very competitive. The hardware product itself (i.e., the types of services deployed by the carriers) does not have significant advantages. Consortium and slot exchange programs amongst carriers made...
full story
|
|
Free Download - 'Global CRM Trend 2005'
From Paul Greenberg, the Author of best-selling 'CRM at the Speed of Light' |
|
CRM is always controversial. We see ups and downs of CRM development in the past few years, maybe it's good to have a quick review and forsee what will happen in the year of 2005. In this article, Paul Greenberg will...
full story
|
|
|
|
|
|
|
|
|
|
|
