Visit us at www.gccrm.com | Email Jun 8, 2005 China Outsourcing Call Center Survey & GCCRM Evaluation Guide We've just finished the China CRM Software Vendor Survey with 485 valid questionnaires received. Thank you for your participation! Now we're conducting another research on major outsourcing call center vendors in China (800TeleServices, Arvato, PCCW, 95Info, Wicresoft, VXI, PacificNet, New World Cyberbase, Sykes and CCID). We focus on evaluating their services and brand images, and dig out who are the most preferable and the least preferable choices of China enterprises, and the reasons why. The findings will be released in Q3 and published in the GCCRM Evaluation Guide. It is our great honour to have the world famous CRM expert - Mr. Paul Greenberg acts as the Chief Editor of this Guide. Besides, Ms. Donna Fluss, a top leading analyst (ex-Gartner VP and Research Director) will feature the global perspective on key outsourcing call center vendors in the world. Take the survey and get the latest edition of Limebridge's white paper : "Making Your Business Fast+Simple for Your Customers". Since the last call centre visit to Shanghai Volkswagen in November 2004, we have received more and more requests for corporate visits, especially for those "seldomly open-to-public" industries and enterprises. Thus we are very pleased to cooperate with Manulife-Sinochem on our 2nd Experiential Learning Seminar (ELS) on July 07, focusing on the theme of "Benchmark with the Best Practices". We will arrange visits to the call centres of Manulife-Sinochem and 800 Teleservices, plus Award-winning enterprises - Ping An Insurance, Forte Group coming to share their best practices, and I will also show you "How to Design the Best Customer Experiences". Limited to 25 participants! The election of the 4th Best CRM Practice Awards will be started in July 2005. Since 2002, the awards have been presented to those enterprises who've demonstrated "CRM Works" with emphasis on "Customer", "Strategy", "People", "Process" and "Technology", which also aligns with our belief "CRM Success Beyond Software". With massive support from global and regional organizations, we would extend the coverage to Greater China and Asia Pacific region in 2005. Election process will be announced in July. Best CRM Practice Awards (China) Best CRM Practice Awards (Greater China) Best CRM Practice Awards (Asia Pacific) Theme of the month is Banking and Finance, we've a good mixture of topics including exclusive articles from David Rance, John Chisholm, Rosemary King, Claudia Schlesinger, Kevin Jiang, Luis Feng... enjoy your reading! Sampson Lee President GCCRM High Performance Marketing The Best Practice Response to the Shifting CRM Landscape in Financial Services Recently, the CRM landscape in banking and financial services has suffered a series of shifts. Spending on CRM and marketing in general has come under scrutiny and managers are under increasing pressure to meet demanding... full story 2nd Experiential Learning Seminar Theme - Benchmark with the Best Practices Do you have a CRM Evaluation method or a full set of measurement metrics to judge how good / bad is your CRM programs? Do you want to know how others are doing in this regard? GCCRM is proud to organize the... full story Customer Relationship in the Banking Sector The Key Value of CRM in the Banking Sector The major difference between China's banking sector and foreign banking sector is about customer consciousness and service concept. Overseas countries have almost 20 years of history in customer relationship management... full story Taking New Survey on "China Outsourcing Call Center Vendors" Free Download "Making your business Fast+SimpleTM for your customers" 2005 white paper Starting from February 2005, GCCRM has launched the "CRM Evaluation Guide" survey. The purpose of the survey is to conduct an objective and integrated analysis of those CRM Software Vendors, Contact Centre Vendors and CRM Consulting... full story Customer and Market Intelligence: Critical to M&A Success An Interactive Discussion with John Chisholm of CustomerSat GreaterChinaCRM talked to John Chisholm of CustomerSat, Inc. on the crucial role of intelligence in Mergers and Acquisitions. "M&A lets researchers apply their skills and expertise in new, strategically important ways to their organizations."... full story Free Download of the latest "Making your Business Fast+SimpleTM for your Customers" (2005) A CRM White Paper by LimeBridge Over the last ten years we have worked on many practical approaches to developing great customer experiences. With over 300 clients in many countries, our learning has been distilled into an approach that fits the way customers and clients... full story Customer Centricity in Financial Services The Age of Optimisation Beauty, it is often said, is in the eye of the beholder. A power station is considered by environmentalists as a blight on nature's wondrous canvas but to modernists it is the most potent and representative symbol of our power-hungry age... full story The Power of One How Wells Fargo Builds Loyalty With Frontline Service We are all guided by self-interest, so for a change of pace, this article will give a perspective from just one customer. Read on for a story of why CustomerThink Corp. - the small business that owns and operates CRMGuru.com - is loyal to... full story Considerations for Servicing Your Customers Off-Shore Points to Note When Choosing Your Off-Shore Service Provider For customers, the contact centre often represents their main personal contact with the organisation. As a result, the measurement and monitoring of contact centre effectiveness and agent performance is key to understanding... full story © 2001-2005 GCCRM. All rights reserved. See Privacy & Copyright Notice.