Visit us at www.gccrm.com | Email Jul 6, 2005 How Far Away Is China From Global CRM Standards? The above topic was well received when I last spoke at Singapore Ideas Asia! 2005 and Shanghai China CRM Forum. CNBC also conducted an interview with me on that. I am going to present it to Tokyo CRM Association Japan when I attend their Forum next week. Needless to say, everybody is interested to know where China is in the life long battle of CRM. If you do want to get some insights from the findings of Best CRM Practice Awards in China, you can download the white paper "How Far Away Is China From Global Standards" now. You will see where are the largest gaps lie between China and the global standards, the comparison between MNCs in China and the locals, and the method and metrics of CRMBodyCheck - the CRM evaluation tool. Best CRM Practice Awards 2005 will be started in 3-week time. On top of China awards, we have added Greater China awards and Asia Pacific awards this year. Besides GCCRM as the founding organization, CRM Association United States, CRMGuru.com, Singapore Call Center Council and Hong Kong Call Center Association are the supporting organizations of this award program. Details will be released in the portal soon. Take the online survey Outsourcing Call Center Vendors in China to download the latest white paper "Hosted Contact Center Are Ready For Prime Time" from Donna Fluss, a top leading analyst and call centre expert (ex-Gartner VP). She will also feature the global perspective on key outsourcing call center vendors in the world for our GCCRM Evaluation Guide, with Paul Greenberg, Author of the best-selling "CRM at the Speed of the Light" as the Chief Editor. Want to interact with Paul via his blog www.the56group.typepad.com? Theme of the month is "FMCG and Retailing". Enjoy reading exclusive articles from advisors and contributors - Marco De Veglia, Candice Ng-Chee, Rosemary King, Donna Fluss, Kevin Jiang, Daryl Choy... enjoy your reading! Sampson Lee President GCCRM How Far Away Is China From Global CRM Standards Findings & Insights from Best CRM Practices in China and CRMBodyCheck - The CRM Evaluation Method "How Far Away Is China From Global CRM Standards?" - This is a critical concern to many CRM practitioners in China and around the world. To answer this, GCCRM and its 24 Global Advisors have developed a set of CRM evaluation... full story Customer-Centric Retailing Prioritizing Your Resources to Strategic Customers We often hear about best practices from organizations that either sells high-touch or high value products and services. The nature of their offerings and price tags already segregated its discerning target base from the mainstream... full story Taking New Survey on "China Outsourcing Call Center Vendors" Free Download "Hosted Contact Centers are Ready for Prime Time" white paper Starting from February 2005, GCCRM has launched the "CRM Evaluation Guide" survey. The purpose of the survey is to conduct an objective and integrated analysis of those CRM Software Vendors, Contact Centre Vendors and CRM Consulting... full story FMG and Retail The Two Opposite Faces of CRM what about retail? We consider the same customer and her relationship with the supermarket where she buys the cans of tuna. We are probably talking about profits of some hundreds of dollars per year. Hence, the cost of... full story Free Download of White Paper - "Hosted Contact Centers are Ready for Prime Time" From Donna Fluss, ex-Vice President of Gartner Hosted contact center solutions are capturing the interest of IT and contact center managers around the world with their unique value proposition. This white paper examines the benefits of hosted contact center solutions, reviews... full story CRM of the Retail Sector Loyalty of Sales and Marketing If I have an opportunity to choose my career again, I think I may select the retail sector of consumer products. This is because this sector's customers are truly concerned about their rights and interests in detail, they will become... full story The Importance of Measurement Methodology in Retail CRM ImproveYour Return on Marketing Activities Last month, Access Markets International (AMI) Partners released The Global Model study on IT adoption and spending patterns worldwide and the results for the retail industry were particularly interesting. IT spending for mid-market... full story CRM vs GX Winning Without Fighting Since the concept of CRM is introduced to the business world, CRM becomes the solution to almost every problem. It becomes so hot a management concept that every businessman is willing to invest heavily without really caring about... full story Best Practices for Retailing Contact Centers The First Challenge for Phone-Based Sales Retailing is a very competitive business whether selling in stores (brick and mortar), on line or in contact centers. Customers can purchase the same products, whether jeans, PCs, electronics, etc. from many retailers. It is good service... full story © 2001-2005 GCCRM. All rights reserved. See Privacy & Copyright Notice.