GCCRM eNewsletter

Hot Release - CRM Software Vendors' Evaluation - Survey Perspective

The 24-page CRM Software Vendors' Evaluation - Survey Perspective is ready. The survey was conducted between 17 February to 25 May 2005, with online and off-line survey comprised of rating scale and open-end questions. Ten major vendors were selected for evaluation - Siebel, SAP, Oracle, SalesLogix, Microsoft CRM, Salesforce.com, Kingdee, Ufida, PowerCRM and TurboCRM. After eliminating duplicates and vendors' votes, the findings were based on 443 valid questionnaires, with 95% confidence level. Recommend to your friends and Get Your Free Copy now.

Upon receiving many enquiries on Best CRM Practice Awards in the last two months, we are pleased to inform that the annual election for 2005 is now officially started. This year we've extended the geographical coverage of Greater China and Asia Pacific, in addition of Mainland China. Panel interviews will be held in Singapore, Hong Kong and Shanghai. The Judging Panel consists of 30+ panel judges from 10 countries. You are welcome to nominate any recognized enterprises or even yourself. Grasp this chance to recognize your favorite companies who are doing a good job at CRM. The official Awards website: www.bestcrmpracticeawards.org.

Theme of the month is "Pharmaceutical and Health Care". Enjoy reading exclusive articles from GCCRM advisors - Simon Daisley, Candice Ng-Chee, Rosemary King, Mei Lin Fung and Wyeth's case study.

Sampson Lee
President
GCCRM

Best CRM Practice Awards 2005 Is Now Open for Nomination For Mainland China, Greater China and Asia Pacific Awards
	Best CRM Practice Awards^TM program is a widely recognized award program for the CRM community. It has been launched since 2002 on an annual basis. Starting 2005, for further enhancement of CRM in a regional level... full story

2004 Best CRM Practice Case Preview Best Pharmaceuticals: Wyeth (China)
	At the initial implementation stage of the CRM project, change management was the priority. Over its 3-year CRM project implementation, Wyeth not only has a professional teamfor project planning, implementation and assessment... full story

3C Foundation Program A 1-Day Public Training Course
	The 3C Method is a structured Customer Management Method jointly developed by GCCRM, an independent CRM evaluation organization and The Customer Marketing International. The 3C Method is based on the backbones of... full story

Writing a Prescription for CRM in the Pharmaceutical Industry A Real Case to Share
	Recent changes to the pharmaceutical industry are driving firms to move from product-centric to customer-centric businesses. Many companies are hurrying to adopt more customer-centric approaches to business; however... full story

Who Ranks No.1 in China CRM Software Market? Latest Survey Report from GCCRM
	In order to listen to the pulse of the Chinese CRM market and uncover the macroscopic picture of how the market operates, GCCRM conducted the "China CRM Software Vendor Survey". Ten vendors were selected for evaluation... full story

Trust Me, I'm a Doctor The Evolution of CRM in the Pharmaceutical Industry
	In all industries worldwide, consumers are becoming more discerning than ever before. The development of the Web has made it easier for individuals to research products extensively before they buy and to evaluate... full story

Taking New Survey on "China Outsourcing Call Center Vendors" Free Download "Hosted Contact Centers are Ready for Prime Time" white paper
	Starting from February 2005, GCCRM has launched the "CRM Evaluation Guide" survey. The purpose of the survey is to conduct an objective and integrated analysis of those CRM Software Vendors, Contact Centre Vendors and... full story

Patient-Centric Care in Singapore Improve on Patient Interactions
	Patient care does not have to occur only when we visit the clinic or admit to the hospital. The best patient care we can receive is a preventive one. Singapore has seen several commendable healthcare initiatives led by... full story

How Far Away Is China From Global CRM Standards Findings & Insights from Best CRM Practices in China and CRMBodyCheck^TM - The CRM Evaluation Method
	"How Far Away Is China From Global CRM Standards?" - This is a critical concern to many CRM practitioners in China and around the world. To answer this, GCCRM and its 24 Global Advisors have developed a set of CRM evaluation... full story

Pharmaceutical Mission Impossible Deliver Customer Satisfaction and Make a Profit
	Deliver customer satisfaction and make a profit ? Who?s really able to do it? Have you guessed? Johnson and Johnson is delivering customer satisfaction and making a consistent profit. It is not Mission Impossible... full story

Free Download of White Paper - "Hosted Contact Centers are Ready for Prime Time" From Donna Fluss, Principal DMG Consulting LLC and Former Gartner VP and Research Director
	Hosted contact center solutions are capturing the interest of IT and contact center managers around the world with their unique value proposition. This white paper examines the benefits of hosted contact center solutions, reviews... full story