GCCRM eNewsletter

Why Oracle CRM Is Only The 4th Choice

Four years ago, Oracle launched The Oracle 90-day CRM Implementation, and the market told how it worked out. In the past few years, she is aggressively improving her CRM offerings to be more practical and catch up with the market leaders. Based on the 443 valid survey respondents and the perspectives from Global / China experts, we've composed an independent research report on Oracle CRM. Get Your Free Copy and check out why Oracle CRM is only the 4th choice in our research.

Best CRM Practice Awards 2005 is open for public voting. This year we've received over 800 nominations and we've screened out the Top 10 Enterprises of each of the 17-industry for Mainland China Awards, and Top 18 Enterprises for each Greater China Awards and Asia Pacific Awards. Join the voting and enter the lucky draw to win tickets of The 4th China CRM Forum 2006, to be held on March 30-31, 2006 at Shanghai.

GCCRM is launching the CRM Certificate Training Series. The coming one is The 3C Method Certificate Program on Sep 22-23 in Shanghai, followed by CRM Professional Certificate Program on Oct 20-21 in Shanghai, Oct 24-25 in Singapore, Oct 27-28 in Hong Kong, and CRM Assessor Certificate Program to be conducted on Nov 24-25 and Mar 28-29, 2006. 16 program trainers are global field experts from 7 countries of 4 continents and the program is endorsed by CRM Association United States, CMI (Netherlands-based), Rutgers University Center for CRM Research, BPT Partners and GCCRM.

Theme of the month is "Insurance". and we have exclusive contribution from Paul Greenberg, Paul Ward, Ro King and 2004 BCRMP Award Winning Case - Manulife-Sinochem Life Insurance. Enjoy your reading!

Sampson Lee
President
GCCRM

How Far Away Is China From Global CRM Standards Findings & Insights from Best CRM Practices in China and CRMBodyCheck^TM - The CRM Evaluation Method
	"How Far Away Is China From Global CRM Standards?" - This is a critical concern to many CRM practitioners in China and around the world. To answer this, GCCRM and its 24 Global Advisors have developed a set of CRM evaluation... full story

Why Oracle CRM Is Only the 4^th Choice An Independent Survey and Perspectives from Global / China Experts on Oracle CRM
	Four years ago, Oracle launched The Oracle 90-day CRM Implementation, and the market told how it worked out. In the past few years, she is aggressively improving her CRM offerings to be more practical and catch up with the... full story

New Edition China CRM Solution Guide Offered Free To Members of GCCRM
	Different to some other research reports, China CRM Solution Guide is not sponsored by any vendors, it aims to maintain the neutrality and integrity, and to provide an independent and objective perspective... full story

2^nd Phase Voting to Determine Finalist Enterprises - VOTE NOW! Chance to Win Free Tickets of China CRM Forum 2006
	Thank you for all your support on Best CRM Practice Awards^TM 2005. The Organizer has received excellent feedback and collected over 800 nominations in the past four weeks. After first round screening, Top 10 enterprises... full story

3C Method Public Training Program - Last One in 2005 Sep 22-23, 2005, Shanghai SPACE (Last 2 Seats)
	An intensive, interactive two-day certified training program that will equip you with practical know-how, tips and tools to increase revenues and profits by improving Customer Relationship Management processes and programs... full story

CRM Professional Certificate Program Asia Pacific Tour in Shanghai, Singapore and Hong Kong on Oct 20-28
	Brought to you by GCCRM and BPT Partners (US), the CRM Professional Certificate Program offers first-class training to senior CRM executives in the region. Three key locations including Shanghai, Singapore and Hong Kong... full story

2004 Best CRM Practice Case Preview Best Automobile: Shanghai Volkswagen
	More and more international carmakers enter into China market, making the global competition VW group's facing goes down to the last biggest auto market. On the one hand, the launch speed of new models and new vehicle concepts... full story

2004 Best CRM Practice Case Preview Best Pharmaceuticals: Wyeth (China)
	At the initial implementation stage of the CRM project, change management was the priority. Over its 3-year CRM project implementation, Wyeth not only has a professional teamfor project planning, implementation and assessment... full story

2004 Best CRM Practice Case Preview Best Manufacturing: Sony (China) Limited
	Sony is always paying attention to customer concerns and has designed and implemented CRM based on customer voices, lot more people become able to understand Sony and love Sony. From Sony's viewpoint, the definition... full story

2004 Best CRM Practice Case Preview Best Insurance: Manulife-Sinochem Life Insurance
	At the start of 2004, Manulife Sinochem stated the goal of becoming the top brand of the insurance industry. To achieve and echo this goal, Manulife Sinochem's CRM missions was set as "to stimulate our passion from me"... full story

Where Is Insurance In The CRM Scheme Of Life? Interested? Uncomfortable? Anyone doing fine?
	When it comes to insurance, CRM is enigmatic. On the one hand, the insurance industry throws millions of dollars after CRM applications and spends countless time developing strategies to deal with customers. But on the other hand... full story

Connecting Insurance Companies with Their Customers A Global View Across Brokers, Data and Countries
	A few months ago, my wife, who acts as our family chief financial officer, called to get a car insurance quote from American Automobile Association. Our provider at the time was Progressive, which is part of the $4 billion... full story

How "People" is Going to Make an Impact on Insurance's CRM The Mysterious Power of Cross-Functional Team and Agent Buy-In
	Over the past ten years, the business case for implementing a CRM approach in the insurance industry has not changed significantly. Property and casualty insurers along with life insurers continue to view CRM as a means of... full story