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GCCRM Evaluation Guide 2006 (Full Version) |
I am proud to release the 144-page full version of GCCRM Evaluation Guide 2006. It takes 12-month hard work on conducting several researches, different perspectives written by field experts Paul Greenberg, Donna Fluss and our research team, and the user reports contributed by user enterprises, e.g. e-Bay China, CEIBS, Domino, Dah Sing Bank, etc. We have featured Top 9 Global CRM vendors, Top 10 China CRM vendors, Top 8 Asia Call Center Outsourcers and Top 10 China Call Center Outsourcers in the report. Get your free copy now, and send us your feedback via survey@gccrm.com. Top suppliers in China and Asia Pacific are also listed at the Vendor Directory, contact us at vpp@gccrm.com if you want to be listed for free.
Starting 2006, the monthly newsletter will feature more industry-specific cases and research papers written by global and local gurus. Award-winning cases of Best CRM Practice Awards will also be included at different issues. Enjoy your reading!
Sampson Lee
President, GCCRM
sampson.lee@gccrm.com
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Are You Missing the Critical Ingredient in CRM?
Case Studies of Using CRMBodyCheck |
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At this season, all around the world, Chinese people are preparing to celebrate the Spring Festival. The Spring Festival or Chinese New Year is a festival of Relationships: Family, Friends, and Business. It is a timely, at the start of...
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Tactical CRM
Q&A Session Between GCCRM Advisors And Members |
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Before we adjust to CRM "hardware" system, we would like to teach our team of 600 people to aware of the important of simple data management and mining, how to read the data and how to use it for profit. what and how should I start...
full story
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Take The CRMBodyCheckTM Survey
Get the free copies of "Best CRM Practice Awards Case Studies" (7 copies) |
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While a full set of framework is well-developed and in place, we believe every system or method should have an evolutionary process to make it perfect and be able to adapt to major market development and changes from time to time...
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CRM Implementation in PCCW
A CRM Case Study |
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PCCW is a major telecommunications company in Hong Kong. Since it lost its monopoly over international long distance telephone services in 1999, and the introduction of new technologies such as VoIP by its competitors...
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The Inspiration Of The 3C Method
Feedback From 3C Attendee |
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Through the 2-day training, I understand that CRM is not just a technology such as sales automation software or internet-based customer service, but rather a method and strategy on how we do business. It means working with...
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