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Voice of CRM in 2006 - showcased by two global CRM events in Shanghai |
China CRM Forum 2006, March 30-31, 2006, Shanghai - brought to you by GCCRM and CRMGuru.com, China CRM Forum brings you the greatest experience in meeting international gurus from different domain of expertise, seeing how east and west are learning from each other and eventually making business synergies for all. This year, we will bring you 5 keynote speeches from international gurus of U.S. and Europe, plus 12 case studies sessions from CRM Award-winning enterprises. They will speak on the theme "Branded Customer Experience". Simultaneous Interpretation for English and Mandarin will be available on-site.
CRM Evaluation Certification Program, March 28-29, 2006, Shanghai - jointly organized by GCCRM and BPT Partners, seven global gurus from United States, Europe and Asia Pacific delivers to you a professional CRM training in two days. The program certificate is endorsed by CRMGuru.com, Web Analytics Association, CFIP (MII, China), GCCRM and BPT Partners. The training is conducted in English.
Register before Feb 28, Enjoy Early Bird & Free Entry to Award Presentation Dinner - enroll both Forum and Training, you will be entitled to join the Award Presentation Dinner on March 31 for free. This allows you to meet with senior executives of all the award winner enterprises of the Best CRM Practice Awards 2005 in Mainland and Greater China. For more info or registration, visit our Forum portal http://forum.gccrm.com or email forum@gccrm.com. Your Shanghai trip provides an excellent opportunity for you to learn, interact, and connect with top-notch CRM people. Action now!
Sampson Lee
President, GCCRM
sampson.lee@gccrm.com
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Last Chance to Listen to the First-ever On-line Seminar (Recorded Version)
CRM in a Nutshell |
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On-line Seminar is the delivery of live or delayed sound or video broadcasts using web technologies. The sound or video is captured by conventional video or audio systems. It is then digitized and streamed on a web server...
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CRM Is Not CRM in China
Five Challenges for the Industry in 2006 and Beyond |
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It is always interesting to compare CRM in Greater China and CRM in the United States. The main differences are the quality of data-or lack thereof; the differences in uniform prosperity; and even the way CRM is viewed...
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Real-time Customer Feedback Helps Honeywell ACS Save Millions
Drive Enterprise-wide Improvement |
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$8 billion Honeywell Automation and Control Systems (ACS) depends on accurate, up-to-date customer intelligence to win and retain customers around the globe. Its comprehensive Voice of Customer/Voice of Market...
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Set up the CRM Department
Q&A Session Between GCCRM Advisors and Members |
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We are a conglomerate engaging in the information technology business. Most of our customer groups are direct end-users. The Company is structured as Headquarter, Regional Office, Branch Office; while in terms of functional...
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CRM Implementation in SCE
A CRM Case Study |
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With the knowledge of psychology and the application of behaviour science, the management of customer experience is now more a matter of exact science than gut feeling or intuition of managers. "You can't manage if you...
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Take The CRMBodyCheckTM Survey
Get the free copies of "Best CRM Practice Awards Case Studies" (7 copies) |
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While a full set of framework is well-developed and in place, we believe every system or method should have an evolutionary process to make it perfect and be able to adapt to major market development and changes from time to time...
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How the 3C Method Could Solve a Particular CRM Problem in a Company?
Feedback From Joan Yao, Training Manager of Wicresoft |
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With the further perfection of the industry, there is no doubt that the call centre consultation and training market will gradually strengthen. In the new round of market competition, further fragmentation of the consultation...
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Customer Management World Asia 2006
21-23 March 2006, Grand Hyatt, Singapore |
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Customer Satisfaction, Customer Loyalty, Customer Centricity, Customer Care. These are the buzzwords of the 21st Century Customer Management and Retention. An increasing number of companies around the globe are striving to...
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