FREE Enterprise BodyCheck
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During the promotion period (from now till Mar 31,2006), enterprises who enroll for the a 2-day CRM Foundation Corporate Training Program will be given a FREE session of Enterprise BodyCheck. The free session will include a half-day on-site evaluation of the engaged enterprise plus a free report analyzing how well the enterprise is doing in terms of Customer, Strategy, People, Process and Technology, the five critical elements of any CRM success.
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About CRMBodyCheck
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CRMBodyCheck is developed upon the backbones of the proper sequence. It is a CRM evaluation method originated and developed by GCCRM Global Advisors and Associates. It has been used as the evaluation criterion for Best CRM Practice Awards since 2002.
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Download Brochure
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| Customer Experience Management Corporate Training |
The CEM Program equips you the fundamentals to understand the real needs & values of your
target customers and maximize their satisfaction. It also provides the know-how and tools to design, implement and manage the optimal branded customer experience.
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| What Is In It For You |
To find out who are your best (target) customers and their values
To understand the real needs and the buying impulses of your target customers
To design and map your own multi-channel customer touch-points
To learn and apply the CEM method to design the best customer experience
To optimize your CEM via alignment of business strategies, customers' needs and
enterprise's capabilities
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| Program Modules |
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| Who Should Attend |
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Managers / management staff of Marketing, Sales, Service Department
Senior Management of the company
Officers-in-charge of customer relationship management initiatives |
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| Contact Us |
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Tel: 86 21-6351-4571, 6351-2506
Fax: 86 21 6351-2501
Contact Person: Mavis He
Email: training@gccrm.com |
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