FREE Enterprise BodyCheck
|
 |
During the promotion period (from now till Mar 31, 2006),
enterprises who enroll for 2-day CRM Foundation In-house Training Program
will be given a FREE session of Enterprise BodyCheck. The free session
will include a half-day on-site evaluation of the engaged enterprise plus
a free report analyzing how well the enterprise is doing in terms of
Customer, Strategy, People, Process and Technology, the five critical
elements of any CRM success.
|
About CRMBodyCheck
|
CRMBodyCheck is developed upon the backbones of the
proper sequence. It is a CRM evaluation method originated and developed by
GCCRM Global Advisors and Associates. It has been used as the evaluation
criterion for Best CRM Practice Awards since 2002.
|
| |
|
|
Download Brochure
|
|
|
| |
|
| Customer Experience Management In-house Training |
The CEM Program equips you the fundamentals to understand
the real needs & values of your
target customers and maximize their satisfaction. It also provides the
know-how and tools to design, implement and manage the optimal branded
customer experience.
|
| What Is In It For You |
To find out who are your best (target) customers and their
values
To understand the real needs and the buying impulses of your target
customers
To design and map your own multi-channel customer touch-points
To learn and apply the CEM method to design the best customer experience
To optimize your CEM via alignment of business strategies, customers'
needs and
enterprise's capabilities
|
| Program Modules |
|
|
|
| GCCRM Asia Pacific Trainers |
|
 |
 |
 |
Ro King
Founding Partner of Quaero
(now located at Jakarta)
Coverage: Asia Pacific |
Sampson Lee
President of GCCRM
(now located at Shanghai)
Coverage: Greater China |
Candice Chee
Managing Partner of MetaCore
(now located at Singapore)
Coverage: SE Asia |
|
| Who Should Attend |
|
Managers / management staff of Marketing, Sales, Service
Department
Senior Management of the company
Officers-in-charge of customer relationship management initiatives |
|
| Contact Us |
|
Tel: 8621-6351-4571 Mavis He
8621-6351-2506 Alice Tse
Fax: 8621-6351-2501
Email: training@gccrm.com |
 |
|
